Typical argument
LMS involves costs, but does not generate profit. A good LMS helps users work notably more efficient and promote talents. This drives progression for the organisation. Costs are lowered in the long term.
Response
The outcome for the organisation is also determined through learning analytics. That means learning happens not just for the sake of learning, but in line with KPIs.
Timing and manner of information
The management team or investor makes the decision. It must approve the project and costs. You should therefore provide information on planned steps and realised milestones.
Tip: Create a business plan early on, and list effects for the organisation – ideally with clear KPIs (financial and efficiency indicators) rather than relying on soft factors.
Typical argument
1. Resources for the management of such a system are not available.
2. Employees (especially older ones) will not accept the system.
Response
1. Training already takes place today => There are no additional costs. On the contrary: An LMS facilitates decentralised organisation, as opposed to central administration involving individuals.
2. A good LMS can be adapted to the requirements of different user groups. Simple and intuitive operation also motivates older employees.
Timing and manner of information
The HR department is a central contact and should already be consulted when choosing the provider to clarify which data and interfaces are required.
Especially for internal HR and personnel development processes, the HR department should be involved at an early stage.
The system owner question should be given due consideration => It is often assumed that the HR department is the system owner per se. However, a dedicated L&D department is established in most professionalised organisations, which assumes responsibility for HR development.
Typical argument
1. Employees are constantly monitored and controlled.
2. Employees are not given enough time for digital learning.
Response
1. A professional LMS compliant with European data protection regulations facilitates customised configuration as required in works agreements. This allows the works council to define the data to be generated together with the internal project participants and the provider. The works council can also be involved in any communication including the releases.
2. A well-designed LMS concept saves employees unnecessary training courses, and develops them in line with their personal goals.
Timing and manner of information
The works council should be informed during the selection process for the provider in order to define the catalogue of requirements together with other stakeholders.
A workshop (ideally not linked to a specific provider) with an expert who can explain terminology and present the opportunities of e-learning in general and/or specifically in an LMS is recommended.
Remember: The works council has a legal right to stop the entire project!
Typical argument
Available human resources do not stretch to implementation, maintenance and support requests.
Response
A good LMS has standardised interfaces that facilitate easy integration into the existing IT infrastructure. A professional service provider offers ongoing support. Intuitive operation prevents excessive support requests.
Cloud-based systems also simplify project design and minimise the use of IT resources.
Timing and manner of information
The IT department should be consulted during the provider presentation and before the interfaces are defined. Also check, whether fundamental IT guidelines (security, cloud, etc.) exist which must be furnished to the provider in the selection process.
Subsequent support must also be clarified with IT (e.g. Who handles 1st level support?)
Typical argument
Sensitive employee data is collected. An LMS is not secure enough.
Response
A well-designed authorisation concept prevents data getting into the wrong hands. A serious cloud provider will guarantee compliance with data protection provisions. If an on-premise solution were selected, data would always remain within the organisation.
Timing and manner of information
The data protection officer has an advisory and supporting role. They should be consulted before the contract is awarded to review the processing of personal data from a holistic perspective, and be given the opportunity to voice any concerns.
They can also help to select a suitable operating model, and prepare the documents needed for data protection issues or requirements together with IT Security and the provider.
Typical argument
I get lost in the system if left to my own devices. I don’t have time for e-learning.
Response
User-friendly design ensures intuitive operation. Micro-learning nuggets available on mobile devices facilitate learning on the job – during regular working hours.
Timing and manner of information
This group is often left out, even though employees are the very people for whom the LMS is introduced. That is why you should inform your employees about the planned implementation and keep them in the loop.
Many concerns and uncertainties can be avoided through targeted communication and training in advance.
