LMS usability: key challenges and solutions
In the realm of enterprise training , one significant issue that persists is the usability of learning management systems (LMS). Our recent industry survey, State of Learning Technologies 2024, shows a worrying finding. The survey indicates that only 31% of learners find it very easy to complete training via LMS, highlighting ongoing usability challenges. This blog post explores the reasons behind this low figure and potential solutions to improve the learner experience.
Current state of LMS usability
It's not surprising that the satisfaction rating is low. In fact, it could potentially be even lower. The complexity of many legacy systems has long been a point of contention. Over the years, user feedback has consistently pointed out that navigating these systems can be cumbersome, leading to frustration among enterprise learners. This dissatisfaction has often been a topic of discussion within the industry. Sure, it has prompted some vendors to improve the user experience (UX) and user interface (UI) of their platforms. But, as an industry, we're not there yet.
The rise of learning experience platforms (LXP)
The emergence of learning experience platforms (LXP) marked a significant shift in addressing these usability issues. The 'X' in LXP stands for 'experience,' reflecting a focus on making learning more accessible and engaging. However, despite these advancements, the challenge remains to make learning systems intuitive and straightforward for all users. As our industry survey shows, usability remains a key 'turn off' for too many learners.
Real success stories
Tailoring the experience to different roles
One critical insight is that the learner experience varies greatly depending on the user's role and needs. For instance, employees who need to complete mandatory training to perform their job should have direct and uncomplicated access to relevant courses. This means integrating training seamlessly into the applications they already use daily. As a result, users can then complete required learning without unnecessary navigation.
On the other hand, career-oriented learners looking to develop their skills further require robust search and discovery functionalities. They should be able to explore a wide range of learning resources effortlessly. The industry has made strides in simplifying these processes, but there's still a long way to go, as evidenced by the survey figure.
The need for multiple experiences
One significant point to consider is that a one-size-fits-all approach doesn't work for every organisation. Different learners have different needs, and your LMS should accommodate these varying requirements. For example, non-desk workers may only need to complete specific regulatory courses, while others might benefit from an immersive, exploratory learning environment.
To address this, there needs to be a focus on creating multiple experiences within a single LMS framework. Modern technological advancements, such as low-code platforms and API integrations, make it easier to develop diverse frontends tailored to different user groups. This approach, known as a 'headless' strategy, involves creating adaptable interfaces that can meet the unique needs of various learners while maintaining a stable backend system. A good example here, is the imc Learning Suite with the option for a headless implementation.
A learner-friendly LMS?
Improving the usability of LMS is crucial for enhancing the overall learner experience. The key lies in recognising the diverse needs of different user groups and tailoring the system to meet these needs effectively. By focusing on UX and UI improvements and embracing technologies that allow for multiple experiences, the industry can make significant strides in making learning more accessible and engaging for all.
In summary, while only 31% of learners currently find it easy to complete training via LMS, there are clear pathways to improvement. By addressing the specific needs of various roles within an organisation and leveraging modern technological solutions, we can move towards a more user-friendly and effective learning environment.
What an enterprise LMS could do for you
If usability issues and learner dissatisfaction with your current LMS are something that concerns you, find out more about how you get take your learning ecosystem to the next level by talking to one of our experts. Get in touch - we'd love to hear from you!
